The Commissie Regionaal Overleg Luchthaven Schiphol (CROS) is a consultative body for managers, residents and the airport. Its purpose is to stimulate dialogue between residents, local and regional government and the aviation sector, with the primary objective of limiting air traffic noise.
Approach
Joh. Enschedé
developed and realized a new digital communication platform for CROS on the
basis of JEA PLUS Enterprise. The result is a conveniently
arranged website containing clear and reliable information. Coupled to a
transparent, online complaints registration system, a knowledge bank and visual
presentations. It is now possible to see precisely where, when and in which
areas a complaint has been made.
Result
The new CROSNET system was launched on 15 March 2006.
‘Greater detail is now
available for the type of complaint and the committee is able to make analyses
more easily and quickly. The following step is for us to work with resident
panels as a sounding board. CROS wants to experiment with variable departure
and arrival routes in collaboration with aviation sector representatives. Joh. Enschedé will also
make an important contribution here to technical design.’




